Looking for your favourite store? Trying to find the hot sales? Not sure where to find the tasty meal?

Our Information Counters can be found on the Lower Ground (LG) of both Village South and Village North. They are also home to our very own Customer Service Officer. Easily spotted adorned in purple throughout the Village, our Customer Service Officer are a handpicked team of friendly, multilingual Beijing veterans. They are ready, willing and able to help you in any way they can.

Not only your first port of call for advice, directions or general enquiries, we offer a number of useful services to all our visitors, guaranteeing a happy and carefree experience. These include battery charging for your mobile phones, wheelchair hire for those with mobility difficulties, and we will even loan you an umbrella if the heavens open – all complimentary, that's what we're here for!

So whether you're looking for information on all the Village has to offer, or simply need directions to your next Beijing experience, the Customer Service Officer has you covered.

Think you've got the right stuff?

We're always on the lookout for dynamic new team members to join the Customer Service Officer.

Lost & Found	Battery Charging	Pushchair Lending Service	Tour Guide
Wheelchair Hire	Umbrella Lending	Hand Sanitizer Dispenser